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Frequently asked questions

Answers about products, connectivity, availability and working with TravelCore.
FAQs

FREQUENTLY ASKED QUESTIONS.

Clear answers about our products, services, supplier connectivity and working with TravelCore.

Need a direct answer?Talk to our team

Is TravelCore an online travel agency?

No. TravelCore.tech sells technology to travel businesses, not trips to travellers. It does not own hotel inventory and does not compete with its customers for consumer demand.

How many hotels can I access through TravelCore?

Coverage depends on supported suppliers and the agreements you hold with them. TravelCore does not own hotel inventory. During evaluation, confirm which suppliers, markets and property records can be connected for your project.

Which parts of the platform are actually live?

The hotel path (search, mapping, pricing, booking) and the core platform services are in design-partner preview: built, demonstrable, and onboarding a limited number of partners. Flights, transfers, activities, cars and payments are specified and documented but not yet implemented. Every page on this site labels each capability with its real stage.

Can I use my own supplier contracts?

Yes, your supplier agreements are the starting point for evaluating coverage and integrations. Share the suppliers and API access you hold so the team can review what the preview hotel path supports and what additional work is needed.

What does TravelCore cost?

Product setups are quoted around the modules, supplier integrations, markets and booking traffic you need. Custom development is scoped around its requirements and dependencies. Some product arrangements combine platform and per-booking fees. Sandbox evaluation access is free; ask the team about access and the proposed scope.

Is there a sandbox I can try before contracting?

You can request sandbox access for evaluation. The sandbox uses sample responses rather than live supplier inventory, so you can review the contract and booking flow before discussing a commercial implementation.

How does TravelCore handle payment card data?

Payment-provider integrations are on the roadmap and no provider is currently contracted. The intended design uses provider tokenisation instead of storing card data in TravelCore. The provider, integration and relevant compliance requirements must be assessed before a payment flow goes live.

Can I run the platform under my own brand?

That is the purpose of the white-label setup: your brand, domain and customer-facing experience. Choose a design preview, then agree which modules, integrations and custom work your branded project will include before planning a launch.

What happens if a supplier is slow or fails?

Searches fan out to suppliers in parallel with a per-supplier time budget. A supplier that misses its budget is reported in the response and the result set is marked partial, rather than the whole search failing. On booking, a supplier timeout is treated as an unknown outcome and reconciled by querying the supplier, never by assuming success or failure.

Which languages and currencies are supported?

The platform is built multi-language and multi-currency from the data model up, with genuine right-to-left Arabic rather than a mirrored layout. Adding a language or a currency is configuration, not a rebuild.

Where is TravelCore.tech based and who operates it?

TravelCore.tech is the technology platform of Travolyo VIP International. Its first markets are the Middle East and North Africa, which is why local payment rails, Arabic and religious-travel product shapes are first-class rather than afterthoughts.