Platform module
Travel CRM
A CRM shaped around bookings, not around a generic sales pipeline.
Generic CRMs model a deal. Travel businesses model a trip, which has passengers, documents, suppliers, payment schedules, cancellation deadlines and an operational tail after the sale closes. Forcing that into an opportunity record loses most of what matters.
The TravelCore CRM keeps the customer at the centre and hangs the real objects off it: enquiries, quotes, bookings, passengers, documents, payments, refunds, tickets and conversations. An agent opening a returning customer sees the trip history, not a list of closed deals.
Communication is part of the record. WhatsApp, email and SMS threads attach to the customer and to the booking, so context does not live in an individual agent's phone.
Capabilities
- Customer 360: trips, bookings, passengers, documents, payments, tickets, conversations
- Leads, enquiries and quotes that convert into bookings without re-keying
- Agent and company records for B2B relationships
- Tasks, follow-ups and cancellation-deadline reminders
- WhatsApp, email and SMS threads attached to the record
- Support tickets linked to the booking they concern
- Payment schedules and outstanding balance per booking
Related
The rest of the core
Booking engine
One flow from search to voucher, for every product type.
Pricing and markup engine
Net rate to final price, by rule, versioned and auditable.
Hotel mapping and normalisation
The same property from many suppliers, resolved to one object.